In new rankings based on 350 user reviews, HootSuite earns top customer satisfaction score; 5 products named High Performers
Today G2 Crowd released the first-ever crowdsourced rankings of 13 social media management products based on 350 user reviews. The Grid℠, G2 Crowd’s software recommendation engine, factors in customer satisfaction reported by users and vendor scale determined from social and public data to rank products.
HootSuite earned Leader status based on its high scale scores and the highest customer satisfaction rating reported by users; TweetDesk was also named a Leader. High Performers – which also received high customer satisfaction scores but have lower scale scores – include Sprout Social, GroSocial, AgoraPulse, and Sendible.
Just about a year after the launch of our public beta, a major milestone for G2 Crowd is approaching: we're closing in on 10,000 user reviews written on our site. That number includes more than 600 reviews of CRM systems, more than 700 reviews of marketing automation systems, and hundreds of other reviews across 200 categories of enterprise software. These reviews have helped us release Grids for CRM, marketing automation, email marketing, help desk, and e-signature software. Our crowdsourced rankings are used by enterprise software buyers, investors and analysts to help make smarter software selections. The reviews are what make our software recommendation engine hum. (more…)
Today 37signals founder/CEO Jason Fried made two major announcements on the company's website. First, the company, the developer of 10 products as well as the popular open-sourced framework Ruby on Rails, is shifting to focus solely on Basecamp, its marquee product launched 10 years ago today. Second, 37signals is no more; both the company and the product will now be known as Basecamp.
37signals — which, like G2 Crowd, is based in Chicago — was founded as a web design firm, and Basecamp was released five years later. As Fried says in his letter, "Once Basecamp revenue surpassed web design revenue in 2005, the transition (to a software company) was complete." Basecamp now has 15 million users, according to Fried, and it's the most-reviewed product in the Project Management category on G2 Crowd. Many of the reviews from Basecamp users mention the product's ease of use and intuitive interface.
Electronic signature is becoming a critical part of the business process in real estate, health care, banking, insurance, and many other industries. Large corporations use e-signature tools to increase efficiency, and small businesses rely on e-signature to facilitate contracts and other transactions.
The Grid℠ for e-Signature captures reviews from all these users and ranks products based on customer satisfaction and scale. The inaugural Grid℠ for e-Signature was released in September, and today G2 Crowd released an updated version of the rankings.
For the recently released Grid℠ for Help Desk, customer support professionals shared their feedback on the software they use. In addition to reporting on implementation, pricing, and ROI, users also scored the products on specific functionality. Based on their reviews, we identified the top feature that help desk software is delivering successfully and a feature that they are falling short on.