We take great pride in being a startup in Chicago, so we thought it would be interesting to leverage our data to look at how some of the other Chicago tech companies compare from a customer point of view and market presence.
We identified the local products on our site, plugged them into a single Grid, and plotted out the results. About 80 local products are currently listed on the site, and 19 had enough review data to make it onto our first Chicago GridScape.
Here are the results:
A few quick notes about our methodology:
- Only products with 10 or more validated reviews were included on the GridScape, as to have a large enough sample size for satisfaction ratings.
- Our Grid is updated in real time, based on every new product that appears on the Grid, as well as every new review of the products on the Grid.
- We included startups based in the Chicagoland area, not just Chicago proper.
As of March 18, 2015, here are the top 10 Chicago area business software/SaaS products, listed in order of satisfaction (not counting G2 Crowd; if we were included, we would’ve been ranked fifth):
2. Sprout Social
3. Steelbrick CPQ (Disclaimer: Steelbrick is a sister company of G2 Crowd)
9. Starfish ETL
10. Personify Live
“Customer satisfaction is most critical to SaaS companies, and it has been a key contributor to our success,” said Nick Stojka, Co-Founder of Sertifi. “We’re proud to be a leader in customer satisfaction on G2 Crowd’s Chicago GridScape. As the startup community matures, we’re seeing more companies move to growth phases that generate real revenue. Chicago is now a unique global tech hub and we’re excited to be a part of it!”
While Sertifi led the way in satisfaction, several companies competed for the top spot. “Chicago is the B2B capital of the software industry. It’s great to see so many of our companies – from startups to old-timers – doing so well,” said Fred Hoch, CEO of the Illinois Technology Association. “I look forward to seeing thousands of Chicago area companies on this Grid and leading the industry for years to come.”
The products on the Grid had a variety of satisfaction ratings, but only three companies broke into the upper half our Grid: Sprout Social, SurePayroll and SilkRoad. This indicates that while there are a number of local companies making waves, they’re still relatively small when compared to larger companies in other markets, such as Oracle, Salesforce, HubSpot, IBM, Google or SAP.
However, they are making waves. One indicator is the level of venture investment in Chicago; according to CBInsights and World Business Chicago, Chicago saw a record volume of startup investment deals in the third quarter of 2014, claiming 61 deals worth more than $1.1 billion.
“The Chicagoland B2B technology landscape is in the midst of a tremendous growth period,” said Tim Handorf, president of G2 Crowd. “Companies such as Sertifi, Sprout Social, SurePayroll and SilkRoad have built great products in Chicago that have grown to have considerable market presence.”
As the Chicago tech community grows, so will the Chicago GridScape. Look for future versions to include more companies, based on more review data.
“Chicago is a B2B world and we have a growing number of new and established businesses here which provide real and valuable services to our community and to customers nationwide,” said Howard Tullman, CEO of 1871. “Platforms like G2 Crowd, and new offerings like its GridScape, help software purchasers better evaluate these businesses, and visualize the expansive growth of the local tech scene. The GridScape also gives additional visibility to small and growing tech companies based in the Chicagoland area.”
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